Frequently Asked Questions

Find answers to common questions about Lumina Journal

How does iCloud sync work?

Lumina Journal uses Apple's iCloud to automatically sync your journal entries, vision boards, and settings across all your Apple devices. Your data syncs in the background every 5 minutes, and you can also manually trigger a sync from the settings. All sync operations are secure and private, using your personal iCloud account.

Do I need an iCloud account to use the app?

While an iCloud account is required for syncing across devices, you can still use Lumina Journal without one. Your data will be stored locally on your device. You can sign in to iCloud later to enable sync functionality.

What happens if I have no internet connection?

Lumina Journal works perfectly offline. Any changes you make will be saved locally and will sync automatically when your internet connection is restored. You can continue writing and using all features without interruption.

How do I know if my data is syncing?

You can check the sync status in the app's settings under "iCloud Sync". The status indicator shows whether sync is active, when the last sync occurred, and if there are any issues. You can also manually trigger a sync from this screen.

General Questions

Lumina Journal is a beautiful iOS app designed for personal growth through journaling, mood tracking, and vision boarding. It provides a secure and private space to capture your thoughts, track your emotional journey, and visualize your goals.

Currently, Lumina Journal is exclusively available for iPhone. We're considering iPad and Android development based on user demand. Join our mailing list to be notified if we expand to other platforms.

Lumina Journal requires iOS 16.0 or later. It's currently available for iPhone only. For the best experience, we recommend using the latest version of iOS.

Subscription & Pricing

Lumina Journal offers two simple subscription plans:

Monthly Plan

$2.99/month
  • Full access to all features
  • Cancel anytime
  • Auto-renews monthly

All plans include a 14-day free trial. No credit card required to start the trial.

Every subscription plan includes full access to all premium features:

  • Unlimited journal entries
  • Advanced mood tracking and analytics
  • Unlimited vision boards
  • Local backup
  • Premium writing prompts
  • Advanced analytics
  • Priority support

There are no hidden fees or additional charges. All features are included in both subscription plans.

  • All payments are processed securely through the App Store
  • Monthly plan: $2.99 charged monthly
  • Annual plan: $29.99 charged once per year
  • Subscriptions automatically renew unless cancelled
  • You'll be notified before any renewal charges
  • Prices are in USD and may vary by location due to local taxes

Subscriptions are managed through your Apple ID. To cancel:

  1. Open Settings on your iPhone
  2. Tap your name at the top
  3. Tap "Subscriptions"
  4. Select "Lumina Journal"
  5. Tap "Cancel Subscription"

You'll continue to have access to Premium features until the end of your billing period.

Refunds are handled by Apple according to their policies. To request a refund:

  1. Visit reportaproblem.apple.com
  2. Sign in with your Apple ID
  3. Find your Lumina Journal purchase
  4. Select "Report a Problem" and follow the instructions

Privacy & Security

Absolutely! Your privacy is our top priority:

  • All data is encrypted on your device
  • Face ID/Touch ID protection available
  • We never read or access your journal entries
  • No ads or data selling - ever
  • You own your data and can export it anytime

Free users: Data is stored locally on your device only.

Premium users: Data is encrypted and synced via iCloud, ensuring it's backed up and available across your devices while maintaining Apple's security standards.

Yes! You can export your journal entries and data at any time. Go to Settings > Backup & Export to download your data in various formats.

Features & Usage

To create a vision board:

  1. Tap the "Vision Boards" tab
  2. Tap the "+" button
  3. Choose a template or start from scratch
  4. Add images, text, and goals
  5. Save and review regularly for motivation

Yes! You can add multiple photos to each journal entry. Tap the camera icon while writing to add photos from your library or take new ones.

When creating a journal entry, you can select your current mood from our emotion wheel. Over time, you'll see patterns and insights about your emotional journey in the Analytics section (Premium feature).

Troubleshooting

Try these steps:

  1. Restart your device
  2. Check for app updates in the App Store
  3. Ensure you have enough storage space
  4. Delete and reinstall the app (your data is safe if you have backups)
  5. Contact support if the issue persists

If you've enabled Face ID/Touch ID, use that to access the app. Otherwise, you'll need to delete and reinstall the app. This is a security feature - we cannot recover passcodes. Make sure you have a backup before reinstalling.

Check these items:

  • Ensure you have an active Premium subscription
  • Check your internet connection
  • Verify iCloud is enabled in Settings > [Your Name] > iCloud
  • Make sure Lumina Journal is toggled on in iCloud settings
  • Try signing out and back into iCloud

Still have questions?

Our support team is here to help you

Contact Support