How Can We Help?

We're here to help you get the most out of Lumina Journal

Contact Support

Can't find what you're looking for? Our support team is here to help.

Email Us

luminajournal@guyfin.com

We typically respond within 24 hours

Business Hours

Monday - Friday: 9 AM - 5 PM PST

Weekend support available for Premium users

Premium subscribers get priority support with faster response times

Popular Help Articles

Getting Started

How to create your first journal entry

Open Lumina Journal and tap the "+" button to create a new entry. Write your thoughts, add a mood, and save.

Setting up Face ID/Touch ID

Go to Settings > Security and enable biometric authentication to protect your journal entries.

Creating your first vision board

Navigate to the Vision Boards tab and tap "Create New Board" to start visualizing your goals.

Account & Billing

How to upgrade to Premium

Go to Settings > Subscription and choose your preferred plan. You can start with a 14-day free trial.

Managing your subscription

Your subscription is managed through the App Store. Go to Settings > Apple ID > Subscriptions.

Restoring purchases

If you've already purchased Premium, go to Settings > Subscription > Restore Purchases.

Troubleshooting

App crashes on startup

Try restarting your device and ensuring you have the latest version of iOS and Lumina Journal installed.

Sync issues

Check your internet connection and ensure iCloud is enabled in Settings > iCloud > Lumina Journal.

Lost entries

Check if you have a backup in Settings > Backup & Restore. Premium users have enhanced local backup options.